At Cabinets by Computer, our goal is to provide clear and transparent guidelines on what constitutes paid and non-paid support. 

Paid Support Services

The following services are classified as paid support:

• Custom Feature Development:
  Developing new features or functionalities specific to your requirements such as adding a custom reporting feature unique to your needs, creating customer-specific workbooks, and programming hardware that isn’t currently present in the library.
  Implementing custom algorithms for specific machining operations
  Adding support for new machine models or types not natively supported
  
  
• Training Sessions:
  Training sessions beyond the standard initial training package purchased
  Assistance handling product Variation Requests
  
  
• Customisation:
  Customising the user interface, workflows, or reports
  Assistance with changes to software configuration
  Customising machine settings or parameters based on specific production needs
  
  
• Transferring or Re-installation of software:
  Re-installing software on another device or transferring it entirely.
  Recovering lost data due to user error or deleting files

Please note that our support does not extend to network or general IT issues. If such support is required, it will be classified as paid support.

Non-Paid Support Services

The following services are classified as non-paid support:

• Basic Troubleshooting:
  Addressing common issues related to software usage and minor bugs such as resolving minor software glitches.
  
  
• Setup of Our Software
  Providing help with installation, setup, and configuration of our software as per the service agreement.
  
  
• Software Bug Fixes:
  Fixing bugs or issues that are inherent to the software and part of regular maintenance.
  
  
• Knowledge Base Access:
  Providing access to self-help resources such as FAQs, user manuals, and tutorials.
  
  
• Regular Software Updates & Patches:
  Rolling out periodic updates and patches as part of the normal update cycle.
  
  
• Initial Training:
  Conducting introductory training sessions that are included in the purchase agreement.
  
  
• General Customer Support:
  Offering support related to account management or general inquiries.

 
Supported Software Packages

Our technical assistance services are exclusively available for the following software packages:

• Cabinetry.Online
• WoodCAM
  
• CADCode
• KD Max
• BricsCAD